FAQs

1. What are your crewneck and V-neck sweaters made from? We use high-quality materials — soft, durable knit fabrics with reinforced stitching and clean construction — so every sweater holds up to regular wear while keeping its shape and look.

2. Are these sweaters suitable for everyday use? Definitely. Our crewneck and V-neck sweaters are designed for daily wear while still looking put-together enough for the office, casual outings, or layering — comfortable, durable, and versatile.

3. How long does delivery take? Most orders arrive within 5–8 business days, accounting for both processing and shipping time.

4. Can I return or exchange my order? Yes — we offer a 30-day return and exchange window, as long as the item is unworn, unwashed, and in its original condition.

5. How can I track my order? Once your order ships, we'll send you a tracking number by email so you can follow its journey right to your door.

6. How do I get in touch with support? You can reach us anytime by email or through the contact form on our website.

7. What if my order arrives damaged or incorrect? Let us know as soon as possible with a few photos of the issue, and we'll work quickly to resolve it — whether that means a replacement or a refund.

8. What payment methods do you accept? We accept PayPal and Venmo, both secure and convenient options available at checkout.

9. Do you offer Cash on Delivery? We don't currently offer COD. All orders are securely prepaid through our online checkout.

Business Information

• Business Name: Froxey
• Email: support@froxey.shop
• Phone: +1 (917) 679-4918
• Address: 407 W 25th St, New York, NY 10001, USA
• Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
• Response Time: Within 24 hours