Terms of service

Overview

Welcome to Froxey. This website is operated by Froxey, and throughout these Terms, the words "we," "us," and "our" refer to our store. Access to this site — including its content, features, and services — is provided to you on the condition that you accept the terms outlined below.

By browsing our site or purchasing crewneck or V-neck sweaters from us, you agree to be bound by these Terms of Service, along with any additional policies referenced herein. These Terms apply to all visitors, customers, and anyone who otherwise interacts with our website.

Please read these Terms carefully before using our site. If you do not agree with any part of them, we ask that you refrain from using our website or services.

Section 1 – Online Store Terms

By using this site, you confirm that you are of legal age in your state of residence, or that you have parental or guardian consent to use the site if you are a minor. You agree to use our website and products solely for lawful purposes and not to violate any applicable laws, including copyright law. Any violation of these Terms may result in suspension or termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service to any individual, for any reason, at any time. While general content submitted through our site may not always be encrypted, all payment information processed via PayPal or Venmo is encrypted during transmission. You agree not to copy, resell, reproduce, or otherwise exploit any portion of our Service without our prior written consent.

Section 3 – Accuracy and Timeliness of Information

We do not guarantee that all content on our site is complete, accurate, or up to date at all times. Information provided is intended for general purposes only and should not be solely relied upon for decision-making. We recommend consulting additional sources when accuracy is critical.

Section 4 – Changes to Service and Pricing

Prices for our crewneck and V-neck sweaters are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any part of our Service at any time. All transactions and pricing on this site are conducted in US dollars.

Section 5 – Products and Services

Some products may be available exclusively through our website. We strive to represent product colors, materials, and details as accurately as possible, though minor variations may occur. We reserve the right to limit the availability of any product to specific individuals, regions, or jurisdictions at our sole discretion.

Section 6 – Shipping and Delivery

We currently ship to customers within the United States and offer free shipping on all orders. Our daily order cut-off time is 5:00 PM Eastern. Orders are typically processed within 1–2 business days, followed by 4–6 business days in transit, bringing the total estimated delivery window to approximately 5–8 business days. We partner with FedEx, UPS, and USPS, and every order includes tracking.

Section 7 – Billing and Payment

We reserve the right to refuse or cancel any order placed through our site. You are responsible for providing accurate and current information at checkout. Payments are securely processed through PayPal and Venmo, billed in US dollars with no hidden fees.

Section 8 – Returns, Exchanges, and Cancellations

We accept returns and exchanges for both defective and non-defective items within 30 days of delivery. No restocking fee applies, though return shipping costs are the customer's responsibility. Once a returned item is received and approved, refunds are processed within 7 business days. Orders may be cancelled within 24 hours of placement.

Section 9 – Personal Information

Any personal information shared with us through this site is handled in accordance with our Privacy Policy.

Section 10 – Errors, Inaccuracies, and Omissions

Our site may occasionally include typographical errors or outdated information regarding product details, pricing, or availability. We reserve the right to correct such errors, update information, or cancel affected orders at any time without prior notice.

Section 11 – Prohibited Uses

You may not use our site for any unlawful purpose, to violate applicable laws or regulations, to infringe upon intellectual property rights, to submit false or misleading information, or to transmit viruses, malware, or other harmful code, among other restrictions outlined in these Terms.

Section 12 – Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, United States.

Section 13 – Changes to These Terms

We may revise or update these Terms periodically. The most current version will always be available on this page, and continued use of our site constitutes acceptance of any changes.

Section 14 – Business Information

  • Business Name: Froxey
  • Email: support@froxey.shop
  • Phone: +1 (917) 679-4918
  • Address: 407 W 25th St, New York, NY 10001, USA
  • Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
  • Response Time: Within 24 hours