Shipping policy
At Froxey, we're committed to getting your crewneck and V-neck sweaters to you quickly and hassle-free. Here's an overview of how our shipping process works.
1. Shipping Coverage & Cost
We currently ship to addresses within the United States only. All orders qualify for free shipping, with prices displayed in US dollars and no hidden charges added at checkout.
2. Order Timeline
- Daily Order Cut-Off — Orders placed before 5:00 PM Eastern Time begin processing the same day. Orders placed after 5:00 PM, or on a Sunday, are processed the next business day.
- Processing Time — 1–2 business days to prepare your order for shipment.
- Transit Time — 4–6 business days once your order leaves our facility.
- Estimated Total Delivery Time — Approximately 5–8 business days from order placement to arrival.
3. Carriers & Tracking
Froxey ships through FedEx, UPS, and USPS, selecting the carrier best suited to your delivery location. Once your order ships, you'll receive a tracking number by email to monitor its progress.
4. Taxes & Duties
Since we ship exclusively within the US, there are no customs fees or import duties involved. The price displayed at checkout is the final amount you'll pay.
5. Order Cancellations
Need to cancel your order? Contact us within 24 hours of placing it, and we'll do our best to accommodate the request. Once an order has been shipped, we are unable to intercept or halt delivery.
6. Shipping Delays
While we work to ensure timely delivery, occasional delays can occur due to circumstances beyond our control. If your order is taking longer than expected, reach out to our support team and we'll follow up with the carrier on your behalf.
7. Contact Us
- Business Name: Froxey
- Email: support@froxey.shop
- Phone: +1 (917) 679-4918
- Address: 407 W 25th St, New York, NY 10001, USA
- Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
- Response Time: Within 24 hours