Privacy policy

Last Updated: August 14, 2026

Froxey ("we," "us," "our") respects your privacy and is committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices whenever you visit our website, place an order, or contact our team.

By accessing or using froxey.shop, you agree to the terms described in this policy.

1. Information We Collect

Personal & Order Details When you create an account or complete a purchase, we collect information such as your full name, email address, phone number, and shipping/billing address. This information allows us to process and deliver your order accurately.

Payment Details Payments are processed securely through PayPal and Venmo. Froxey does not store or have direct access to your card or bank account information — these transactions are handled entirely by our payment partners under their own security protocols.

Automatically Collected Data When you browse our site, certain technical data is collected automatically, including your IP address, browser type, device type, and general navigation behavior on our pages.

2. How We Use Your Information

  • Order Processing & Fulfillment — to confirm payment, prepare shipments via FedEx, UPS, or USPS, and send order confirmations and tracking updates.
  • Customer Service — to respond to inquiries, resolve concerns, and provide updates related to your order.
  • Fraud Prevention — to monitor transactions for suspicious activity and protect both our customers and our business.
  • Store Improvement — to analyze shopping trends and enhance our crewneck and V-neck sweater collections and overall customer experience.

3. How We Share Your Information

Froxey does not sell or rent your personal information. We only share data with trusted parties necessary to operate our business:

  • E-commerce Platform Provider — supports our website, checkout system, and order management.
  • Payment Processors — PayPal and Venmo receive the information required to complete your transaction.
  • Shipping Carriers — FedEx, UPS, and USPS receive your name, address, and phone number to deliver your order.
  • Legal & Compliance Purposes — information may be disclosed if required by law or to investigate a potential violation of our policies.

4. Cookies & Tracking Technologies

We use cookies to keep items in your shopping cart, remember your preferences, and understand how customers interact with our site. You can disable cookies through your browser settings at any time, though some features of the site may not function as intended without them.

5. How We Protect Your Information

We apply industry-standard security measures, including SSL encryption during checkout and data transmission, to help protect your personal information from unauthorized access or misuse.

6. Your Privacy Rights

Depending on your location, you may be entitled to:

  • Request access to the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the "Last Updated" date revised accordingly.

8. Contact Us

For any questions regarding this Privacy Policy or how your information is handled, reach out to us:

  • Business Name: Froxey
  • Email: support@froxey.shop
  • Phone: +1 (917) 679-4918
  • Address: 407 W 25th St, New York, NY 10001, USA
  • Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Sunday closed), Eastern Time
  • Response Time: Within 24 hours